Repair Policy
Throughout the years, we have helped many San Francisco Bay Area residents with their coffee equipment, and we are grateful for your support.
Diagnostic Fee
We charge a diagnostic fee of $60–$120, depending on the complexity of the issue.
This fee does not go toward the final cost of the repair. It covers the time required to inspect the equipment, identify the issue, and report our findings to you.
Rates
- Labor Rate: $180 per hour
- Travel Time: $120 per hour
- Additional Charges: Tolls and parking (if applicable)
- Flat Rates: In some cases, fixed pricing may apply for routine or common repairs.
Business Houres
Visits by appointment only.
M-F 9am to 5pm. Closed on Weekends & Holidays.
Machine Types
We specialize in residential espresso machines.
Machines we repair:
La Marzocco Home, La Pavoni, Rocket Espresso, Olympia, Rancilio, Elektra, Zacconi.
We may work on other brands as well, but we do not repair all makes and models, so please contact us if you have questions about your specific machine.
Machines we don't repair:
Commercial espresso equipment.
Super-automatic machines, Breville, Nespresso.
Appointments & Turnaround Time
All visits are by appointment only, which can be scheduled by phone or email.
Standard repair turnaround is 1–4 weeks from the drop-off date, depending on the complexity of the repair. It can take longer in certain cases.
Repairs may take longer if:
- There are multiple issues
- Special parts or tools are required
- We’re experiencing high service volume
Scratch and Dent Policy – Espresso Machines
We understand that even the most skilled users and trained espresso technicians may occasionally cause minor cosmetic damage during regular use or maintenance. As such, our policy is as follows:
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Minor Scratches or Dents (≤ 1/8 inch): These are considered normal wear and tear and are not eligible for warranty coverage or cosmetic repair.
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Significant Cosmetic Damage (> 1/8 inch): While we are unable to repaint or replace damaged panels—due to the complexity of achieving a precise color match, even when parts are sourced directly from the manufacturer—we are happy to offer a reimbursement credit toward future repairs to support the continued performance of your machine.